Privacy Questions Our Players Ask
We collect your name, email, phone number, date of birth and identification document type to verify your identity. When you make your first deposit via DANA, OVO, GoPay or QRIS, we also record the payment method and transaction reference. This information is necessary to enable account access and comply with anti-fraud requirements.
We retain your account data for as long as your account is active. After you close your account, we keep your information for one additional year to satisfy tax and financial record-keeping rules. Beyond that period, personal data is securely deleted unless a legal obligation requires us to retain it.
We do not sell your personal information. We may share payment details with our financial partners and payment processors to process your DANA, OVO, GoPay and QRIS transactions. We may also disclose information if required by law or to prevent fraud. Your account data remains private otherwise.
Cookies are small text files stored on your device. We use them to keep you logged in, remember your language and game preferences, and track which parts of the lobby you visit most. You can clear cookies anytime through your browser settings without affecting your account.
Yes. Contact our support team via live chat or email with your account number and a request to view your personal data. We will provide a copy of all information we hold about you. Processing typically takes 5 to 10 business days. Where local law permits, you may also request corrections or deletion.
Payment details are encrypted and processed through secure gateways separate from our main servers. We never store complete card numbers or banking credentials. Your DANA, OVO, GoPay and QRIS deposits are verified with your bank or digital wallet provider before funds reach your 5d toto account balance.
Contact our support team immediately via live chat or email. We can reset your password, review recent account activity and verify your identity through your registered ID document. We will also guide you through securing your linked payment methods to prevent unauthorised transactions.
