Frequently Asked Legal Questions
Yes. Opening an account means you agree to our Terms of Service and Privacy Policy. You can review both documents before confirming registration. If you don't accept, you won't be able to proceed. Once your account is active, you can access our full legal documents from Account Settings at any time.
Absolutely. Visit Account Settings, select 'My Data', and submit a data access request. We'll compile your profile information, transaction history, and any communications with support, then deliver it as a downloadable file within three business days at no cost.
We retain your account data for seven years after closure to comply with financial crime prevention law and resolve any disputes. Personal details like your address are deleted sooner where local law permits. Transaction records are kept for the full retention period for audit purposes.
Contact our support team within 14 days of the disputed transaction with proof of payment and your account ID. We'll investigate the issue with your payment provider (DANA, OVO, GoPay or QRIS) and respond within five business days. If we find an error, we'll correct it immediately.
Yes. Submit a closure request in Account Settings with your account ID and password confirmation. Once approved, your account becomes inactive within 24 hours. Any remaining balance is returned to your original payment method. You can request a new account after 30 days if you change your mind.
Account access and deposit eligibility depend on local law in your jurisdiction. We do not knowingly serve restricted regions. If you're unsure whether your location is supported, contact our support team before attempting a deposit to avoid payment reversals.
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